FREQUENTLY ASKED QUESTIONS – Go to Glow
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About Brazilian keratin
Brazilian keratin treatment is a hair treatment that contains keratin proteins. It works by binding these proteins to the hair fibres, helping to smooth, strengthen, and soften hair frizz while adding healthy shine.
Brazilian keratin treatment helps smooth and reduce hair curliness, but for completely straight hair, additional hair straightening is needed as part of the 3-step treatment process.
Attention: After treatment, you can set aside the hair straightener for several weeks or even months if you take care of it properly. More about proper care after treatment. Click here.
Yes, Brazilian keratin is designed to strengthen and restore hair, even damaged. However, it is important to follow the instructions and perform a test on a small strand of hair before full use.
Yes, treatment can also be used on coloured hair. Natural treatment for curly hair reduces frizz, increases smoothness and shine of the hair. Hair becomes more manageable, but achieving a perfectly straight effect requires additional straightening.
Our Brazilian keratin set is cruelty-free and vegan formula. It does not contain ammonia or formaldehyde, but only uses safe and proven ingredients for optimal hair care.
For best results, we recommend using shampoos and conditioners without sulfates, which help maintain the effect of keratin and prolong the duration of the results.
Yes, you can still use heat styling on your hair after treatment. The keratin treatment makes hair smoother and shinier, meaning curls will be easier to style and last longer. We recommend colouring before treatment or at least two weeks after treatment.
Results can last from 4 to 6 months depending on the correct use and hair maintenance after treatment.
For optimal results, it is necessary to use a hairdryer and hair straightener during the Brazilian keratin treatment, as heat helps activate the keratin and seal the hair. Without this process, the results will not be as effective. We recommend consulting with our team for further advice and possible alternatives.
Use the iron for therapeutic purposes and then store it in a drawer for several weeks/months.
Delivery
Delivery time depends on your location and product availability. Usually delivery takes place within 2 working days if we are shipping to Slovenia and have the product in stock.
After placing an order, it may take up to 5 working days for us to deliver the shipment to another EU country. If we expect different time frames, we will inform you before sending the package. Longer delivery times may also apply to orders that require special preparation or are custom-made. Our team will provide you with information about the estimated delivery date when you order the goods.
Usually GLS sends for home delivery, but for special customer requests we can use another delivery company. Write us your wishes. click herePrepáčte, nezadali ste žiadny text na preklad. Prosím, zadajte text, ktorý chcete preložiť do jazyka so kódom ‘sk_SK’.
Yes, we offer free delivery for orders over a certain amount. Conditions may vary depending on the location and type of product. If free delivery is available, you will see it at checkout. As you have attempted to read this paragraph to the end, we are providing you with free shipping using the code QA55.
When your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to log in to the courier’s website and check the status of your order. If you have any issues tracking your order, you can contact our customer service.
Unfortunately, you cannot choose an exact delivery date. However, the delivery service will usually provide you with an estimated delivery time and may offer you the option to select a different delivery date if the scheduled delivery time does not suit your needs.
The delivery service will leave a delivery notice with details on the possibility of redelivery or collection in case of your absence. In some cases, your presence may be required to sign for the package. If you have any issues with the delivery of the package, you can contact our customer service.
Payments
We accept most credit and debit cards (Visa, Mastercard, American Express, etc.), PayPal, bank transfers, and cash on delivery. All accepted payment methods can be found on our website at the time of purchase.
Yes, you can pay by card and it is safe. The online store uses the latest data encryption technologies to ensure that your card details are secure. We use an SSL certificate with 256-bit encryption to ensure that your data is completely secure.
Yes, we also accept cash on delivery. In this case, payment is made upon receipt of the order. Please note that the same rights and obligations may apply to cash on delivery payments as to other payment methods.
After processing your order, we will send you an invoice to your email. If you do not receive it within a few days of delivery, you can contact our customer service.
Yes, sometimes we offer discounts and promotional codes that you can enter at checkout to save on your purchase. We will inform you about such discounts and codes through our website and via email if you have subscribed to our newsletter.
Before starting the return process, please contact our customer service.
- Fill in the form available by clicking here: RETURN FORM.
- Send the form to info@test1.restaurantbookkaro.com
- Prepare a package with the products, a copy of the invoice, and a completed return form.
- Return the product to the warehouse address provided in the form.
You must return the unused, undamaged product in its original packaging with the attached invoice within 14 days of receiving the product. After checking the product, we will refund your money or exchange the product for another one.
Legally, you have 14 days from the delivery of the product to return it to us.
However, we have extended the deadline for returning goods to 60 days from the date of purchase for you. More information about this. Click here.
Yes, you will receive a refund for the returned goods. The processing time of the complaint depends on the payment method you used when making the purchase. In most cases, you can expect a refund within 10 working days.
Usually, you will be responsible for covering the costs associated with returning the product, but there may be exceptions that can vary depending on the situation, location, or type of product. Before starting the return process, we will inform you of all costs. If you have any further questions, please contact us.
Unauthorised, but we have extended the deadline for returning goods to 60 days from the date of purchase for you. More information about this. Click here.
General
Our customer service is available at the telephone number 031 22 55 84. In addition, you can also use the email info@test1.restaurantbookkaro.com or the contact form on the website. Click hereSorry, but you did not enter any text to translate. Please enter the text you want to translate into the language “en_GB”.
On our website, you will find our working hours. We are usually available during working days from 10:00 to 18:00, but working hours may vary depending on the location and holidays.
When you place an order, we will send you a confirmation to your email address. In this message, you will find information about delivery and how to track your order.
Protecting your personal data is our top priority. We use secure methods of communication and data storage to prevent unauthorised access to your information. Detailed information about our privacy policies can be found on our website.
No, our store is an online store only, but we provide high-quality photos and product descriptions so that our customers can make the best purchasing decision. We also allow you to return the product if you are not satisfied with it. So you can shop with us without worries.